Post and Packing

UK ORDERS (including Jersey and Isle of Man)

Up to 500g – £4.99 inc VAT

Order over £50 – FREE (up to 500g)

 

EUROPE ORDERS

Up to 500 g – £6.90

Orders over £60 – FREE (up to 500g)

 

REST OF WORLD ORDERS

Up to 250g* – £6.50

If you order is heavier than 250g we will contact you about the difference in price. Orders cannot be dispatched until the extra charge has been paid.

 

GUERNSEY ORDERS

Up to 500g – £1.99

 

Free shipping is still available for UK orders over £50.00 (up to 500g) and EU orders over £60.00 (up to 500g).

VAT is already included on all orders to the UK.  The new postage stamp will advise customs that VAT has already been paid and your order should fly through and reach you sooner.

Customs and import duties to other countries are the responsibility of the customer.

We have tried to keep our shipping and handling rates as fair and low as possible.
All orders are posted via Guernsey Mail/Royal Mail.

 

If your order is quite heavy (Tools/Albums/Cardstock) we will contact you about any difference in shipping charges.

 

We are unable to take orders over the phone.


Delivery

We aim to dispatch orders within 3 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed.  (The Little Paper Tree’s current record from receiving an order to the order entering the postal system is 27 minutes).

 

Thanks Jeni all three parcels arrived. Fabulous customer service.

Allison from Shropshire

If you have any special delivery requirements, please enter these into the comments box at checkout.  We will not accept instructions to leave parcels in bins of any kind, or left outdoors where they could be damaged by poor weather conditions.

Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.


Customs and VAT

All orders to the UK have VAT added to the products and postage for custom/import duties.

Please not that any customs/import duties for orders to Europe and Rest of World remain the responsibility of the customer.


How To Make a Purchase

Making a purchase is very simple.  Browse through our online shop and add to cart any items you wish to buy.  Once you have finished, click on checkout or your cart, where you will be asked for a few details. You can also add comments if needed.  If you are already logged in, check your postal address and check your shipping option.  You can also use any Loyalty Points you have here.

Click Proceed to Paypal.  You do not need a paypal account to use PayPal.  Confirm the items and cost, and click on Pay.  You will be taken back to The Little Paper Tree website.  You will receive an email confirmation from The Little Paper Tree and from Paypal. We will get your order ready, and will send a confirmation email once your parcel has been posted.

If you have any problems, please email Janet or Jeni and we will do our best to help you.

 

Just to say Thank you for your prompt delivery of my order and for all the help you gave I hope to do business with you again

BO Connor from Ireland


Loyalty Points and Rewards

As a thank you, and because we appreciate our loyal customers (and want to help you craft more) we offer loyalty reward points on every order.  We started this scheme in 2016 so the more you shop – the more you save!  But spending alone isn’t the only way you’ll be rewarded for your support.  You can earn extra points by referring a friend or even by being a new customer and opening an account.

For each £1.00 you spend, you will earn 1 point. 
  • 1 point = 1p
  • 50 points = 50p
  • 100 points = £1.00
  • 250 points = £2.50
  • 500 points = £5.00

You must be logged into your customer account to start collecting your loyalty points.

  • Open a customer account to earn 10 points straight away.
  • Refer a friend – ask them to mention you at checkout and you both receive 50 points.

Each point is worth 1 penny (no monetary value).

All loyalty points are valid for 6 months. These points can be used with your next order or saved– but not on any sale items, and only one coupon can be used per order.  You can always check your balance by clicking on Points and Rewards in your Account.

Updated 12/05/2018