General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Workshops

All workshops require full payment at the time of booking and are non-refundable, but if cancelled 14 days or longer before the workshops, we will transfer your money to another class of your choice.*  We reserve the right to cancel classes, but in such instances, you will receive a full refund.

  • Unless specified all our workshops are for adults only (16years up wards).
  • When you come to the checkout and you are booking classes only, please use the Workshop only option in the postage field.
  • Tea and coffee is available at all workshops.  Materials are always supplied unless specified.
  • Photos are there to give you a feel of what you may make in the class.  It is not an exact representative of what you will be doing in the class.
  • All workshops are taught at our home unless otherwise stated and advised.
  • *The new class must be booked within 3 months of you cancelling your class.

 

Loyalty Points

 

We appreciate all our customers and want to help you with your crafting.  We started a Loyalty Scheme in 2016 so that the more you shop – the more you save!

You must be logged into your customer account to start collecting your loyalty points.

For each £1.00 you spend, you will earn 1 (one) point.  Each point is worth 1 cent (no monetary value).  When you have saved 500 points we will email you a special coupon code worth £5.00. It is your choice whether to spend it or save it.

All coupons are valid for 6 months.  If you choose to save it – we will email you a different coupon code when you have earnt 1000 points.  These coupons can be used with your next order – but not on any sale items, and only one coupon can be used per order.

If you wish to check how many loyalty points you can – please email info@thelittlepapertree.com

Payment

We accept credit/debit card and PayPal payments via our secure online server. Alternatively, personal cheques made to Janet Machon and sent to the address detailed below. Please note that when choosing to make payment by post, the items in your order will only be reserved for 5 working days. If payment has not been received after this time, the goods will be returned to stock.

Dispatch

We aim to dispatch orders within 3 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed.  Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.

 

Returns & Refunds

If you are not satisfied with your purchase, returns are accepted within 7 working days. Goods must be returned in their original packaging in a re-saleable condition. P&P costs are non-refundable and a 5% re-stocking fee will be deducted from your refund. Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.

A full refund/exchange will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly goods found to have been used will not be replaced or credited.

Any claims for non-delivery must be made within 30 days of purchase. Any claims for shortages must be made within 2 days of delivery. NO CLAIMS WILL BE CONSIDERED AFTER THIS TIME.

Our address is:-

 

 

9 Clos Des Chenes

La Couture

St Peter Port

Guernsey

Channel Islands

UK

GY1 2EJ

Company reg: 552515

Sales & Offers

Please note that during busy periods it is possible for there to be stock level discrepancies. If out of stock items are ordered during sale or offer periods, a full refund will be processed for these items. Our dispatch times may be slightly longer than usual during these busier periods. 

Reservation of Title

The risk of the goods passes to the buyer upon delivery from the carrier but the title in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

Exclusion of Liability

No liability will be accepted for any injury loss or damage suffered as a result of the use of any products supplied by The Little Paper Tree.

 

Updated 22 August 2017