Post and Packing

We have moved and now ship by Royal Mail. We will still ship by weight, and have tried to keep our shipping and handling rates as fair and low as possible. All orders are posted via Royal Mail.

 

UK ORDERS
Weighting up to 500g and over £50 the postage rate is FREE

Weighting up to 1000g the postage rate is £3.99

Weighting between 1001g and 1500g the postage rate is £5.99

Weighting between 1501g and up to 2000g the postage rate is £5.99

 
Orders up to 1000g are dispatched First Class. Orders over 1500g are dispatched Second Class.

EUROPEAN ORDERS
Weighting up to 500g and over £60 the postage rate is FREE

Weighting up to 250g the postage rate is £4.99

Weighting between 251g and 500g the postage rate is £6.99

Weighting between 501g and 1000g the postage rate is £9.99

Weighting between 1001g and up to 1500g the postage rate is £11.99

Orders are dispatched International Standard.

REST OF WORLD

Weighting up to 100g the postage rate is £5.99

Weighting between 101g and 250g the postage rate is £6.99

Weighting between 251g and 500g the postage rate is £10.99

Weighting between 501g and 1000g the postage rate is £15.99

Weighting between 1001g and over 1500g the postage rate is £17.99

Orders are dispatched International Standard.

 

*Please note that is your order is heavier, the extra charges will be shown in your cart.

VAT is already included for all UK Orders. Customs and import duties to other countries in Europe and Rest Of World are the responsibility of the customer.

All items have been weighted accurately (allowing a 2g tolerance) and you will be able to see the shipping quote in your basket before placing your order. Product weight can be seen on the “Additional Information” tab on each product.

We are unable to take orders over the phone.


Delivery Estimates

We aim to dispatch orders within 3 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed. (The Little Paper Tree’s current record from receiving an order to the order entering the postal system is 27 minutes)!

The majority of UK orders arrive next day but this cannot be guaranteed. Parcels are not deemed lost until 14 days after shipping to the UK.

Orders to European Countries can take 5 -10 days. For some countries it may take longer. Parcels are not deemed lost until 21 days after shipping to European addresses.

Orders to Rest Of World will take longer to arrive Royal Mail estimates 5 – 10 days but it may take up to 15 days. Parcels are not deemed lost until 28 days to Rest of World.

We do not “Complete” your order until the parcel has reached the post office and has started its journey to you.

Thanks Jeni all three parcels arrived. Fabulous customer service.

Allison from Shropshire

If you have any special delivery requirements, please enter these into the comments box at checkout. We will not accept instructions to leave parcels in bins of any kind, or left outdoors where they could be damaged by poor weather conditions.

Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.


Customs and VAT

Please not that any customs/import duties for orders to Europe and Rest of World remain the responsibility of the customer.


How To Make a Purchase

Making a purchase is very simple. Browse through our online shop and add to cart any items you wish to buy. Once you have finished, click on checkout or your cart, where you will be asked for a few details. You can also add comments if needed. If you are already logged in, check your postal address and check your shipping option. You can also use any Loyalty Points you have here.

Click Proceed to Paypal. You do not need a PayPal account to use PayPal You can either log in with PayPal or use PayPal Guest Checkout. Confirm the items and cost, and click on Pay. You will be taken back to The Little Paper Tree website. You will receive an email confirmation from The Little Paper Tree and from Paypal. We will get your order ready, and will send a confirmation email once your parcel has been posted.

If you have any problems, please email Janet or Jeni and we will do our best to help you.

Just to say Thank you for your prompt delivery of my order and for all the help you gave I hope to do business with you again

BO Connor from Ireland


Loyalty Points and Rewards

As a thank you, and because we appreciate our loyal customers (and want to help you craft more) we offer loyalty reward points on every order. We started this scheme in 2016 so the more you shop – the more you save! But spending alone isn’t the only way you’ll be rewarded for your support. You can earn extra points by referring a friend or even by being a new customer and opening an account.

For each £1.00 you spend, you will earn 1 point.
  • 1 point = 1p
  • 50 points = 50p
  • 100 points = £1.00
  • 250 points = £2.50
  • 500 points = £5.00

You must be logged into your customer account to start collecting your loyalty points.

  • Open a customer account to earn 10 points straight away.
  • Refer a friend – ask them to mention you at checkout and you both receive 50 points.

Each point is worth 1 penny (no monetary value).

All loyalty points are valid for 6 months. These points can be used with your next order or saved– but not on any sale items, and only one coupon can be used per order. You can always check your balance by clicking on Points and Rewards in your Account.

Updated 30/05/2019