*CORONAVIRUS UPDATE*

We are taking steps to keep working safely, regularly washing hands before entering the stock room, and between orders.  As we are a small staff (just Janet and Jeni) that work from home we are still able to dispatch your orders.  Please note that orders are being dispatched first thing (8am) every Tuesday and Friday.  Orders may take longer to reach you.  Please note the cut off time for orders is 2pm Monday and Thursday. Stay home. Stay safe. Enjoy some craft time.


Post and Packing

We ship by Royal Mail. We ship by weight and have tried to keep our shipping and handling rates as fair and low as possible. All orders are posted via Royal Mail.

UK ORDERS – Delivery Estimate* 2 – 5 working days
Orders under 1kg & over £50 the postage charge is FREE
Orders up to 1000g the postage charge is £3.99
Orders up 1500g the postage charge is £5.99
Orders over 1500g the postage charge is £9.99

SIGNED FOR/RECORDED – Delivery Estimate* Next working day
Orders up to 1000g have the option to be dispatched Signed For.
The postage charge is £5.99

 

EUROPEAN ORDERS
Orders under 500g and over £60 the postage charge is FREE
INTERNATIONAL STANDARD – Delivery Estimate* 5 – 10 working days

Orders up to 250g – the postage charge is £5.99
Orders up to 500g – the postage charge is £7.99
Orders up to 1000g – the postage charge is £9.99
Orders over 1000g – the postage charge is £11.99

INTERNATIONAL TRACKED – Delivery Estimate* 5 – 10 working days
Orders up to 250g – the postage charge is £9.99
Orders up to 500g – the postage charge is £10.99
Orders up to 1000g – the postage charge is £13.99

 

REST OF WORLD ORDERS (excluding USA)
INTERNATIONAL STANDARD – Delivery Estimate* 10 – 15 working days

Orders up to 100g – the postage charge is £5.99
Orders up to 250g – the postage charge is £6.99
Orders up to 500g – the postage charge is £10.99
Orders up to 1000g – the postage charge is £15.99
Orders over 1000g – the postage charge is £17.99

INTERNATIONAL TRACKED – Delivery Estimate* 10 – 15 working days
Orders up to 100g – the postage charge is £9.99
Orders up to 250g – the postage charge is £10.99
Orders up to 500g – the postage charge is £14.99
Orders up to 1000g – the postage charge is £18.99

Orders over 1000g – the postage charge is £23.99
*Please note that is your order is heavier, the extra charges will be shown in your cart.

 

USA ORDERS
INTERNATIONAL STANDARD – Delivery Estimate* 10 – 15 working days

Orders up to 100g – the postage charge is £8.99
Orders up to 250g – the postage charge is £10.99
Orders up to 500g – the postage charge is £15.99
Orders up to 1000g – the postage charge is £22.99

 

VAT charges included for all UK Orders. Customs and import duties to other countries in Europe and Rest Of World are the responsibility of the customer.

All items have been weighted accurately (allowing a 2g tolerance) and you will be able to see the shipping quote in your basket before placing your order. Product weight can be seen on the “Additional Information” tab on each product.

We are unable to take orders over the phone.


Delivery Estimates

We aim to dispatch orders within 3 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed. (The Little Paper Tree’s current record from receiving an order to the order entering the postal system is 27 minutes)!

The majority of UK orders arrive the next day but this cannot be guaranteed. Parcels are not deemed lost until 14 days after shipping to the UK.

Orders to European Countries can take 5 -10 days. For some countries, it may take longer. Parcels are not deemed lost until 21 days after shipping to European addresses.

Orders to Rest Of World will take longer to arrive Royal Mail estimates 5 – 10 days but it may take up to 15 days. Parcels are not deemed lost until 28 days to Rest of World.

 

Thanks Jeni all three parcels arrived. Fabulous customer service.

Allison from Shropshire

 

If you have any special delivery requirements, please enter these into the comments box at checkout. We will not accept instructions to leave parcels in bins of any kind, or left outdoors where they could be damaged by poor weather conditions.

Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.


Customs and VAT

Please note that any customs/import duties for orders to Europe and Rest of World remain the responsibility of the customer.

 

Just to say Thank you for your prompt delivery of my order and for all the help you gave I hope to do business with you again

BO Connor from Ireland


Returns & Refunds

If you are not satisfied with your purchase, returns are accepted within 7 working days. Goods must be returned in their original packaging in a re-saleable condition. P&P costs are non-refundable and a 5% re-stocking fee will be deducted from your refund.

Sale items are non-refundable/returnable unless damaged during post. Please email (info@thelittlepapertree.com) first.

Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.

A full refund/exchange/replacement will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly, goods found to have been used will not be replaced or credited.

Any claims for non-delivery must be made within 30 days of purchase. Any claims for shortages must be made within 2 days of delivery. NO CLAIMS WILL BE CONSIDERED AFTER THIS TIME.

Please email (info@thelittlepapertree.com)for a return form before returning items.

Our address is:-

PO Box 149

March

Cambridgeshire

UK

PE15 8EH

 

Updated 15/9/20