Christmas Delivery Dates
Please complete your order by 12 noon on the days below:
- Friday 18th December – Standard Flat Rate & 2nd Signed For
- Tuesday 21st December – 1st Class & 1st Class Signed For
You can still place orders after this date but they will ship from 6th January 2022 onwards
We dispatch orders from Monday to Friday. We aim to dispatch orders within 2 – 3 working days, however during sales the dispatch times can be longer. Please be aware that your orders may take longer to reach you due to COVID.
We ship by weight and keep our shipping and handling rates as fair and low as possible. All orders posted via Royal Mail.
~ ~ UK ORDERS ~ ~
- Free shipping for all orders over £50 and under 2kg
- Flat rate of £3.99 for all orders up to 2kg
- All orders are available to send 2nd class “Signed For” for £4.99
- Courier Delivery available for all orders over 2kg for £10.99
- We now offer 1st class “Signed For” for £6.99 for the Christmas Period
~ ~ EUROPEAN ORDERS ~ ~
- Orders up to 250g – the postage charge is £11.99
- Orders up to 500g – the postage charge is £14.99
- Orders up to 1000g – the postage charge is £16.99
- Orders up to 3000g – the postage charge is £25.00 (Courier shipping)
~ ~ REST OF WORLD ORDERS (excluding USA*) ~ ~
- Orders up to 100g – the postage charge is £12.99
- Orders up to 250g – the postage charge is £13.99
- Orders up to 500g – the postage charge is £18.99
- Orders up to 1000g – the postage charge is £24.99
- Orders over 1000g – the postage charge is £29.99
*We are no longer able to send to the USA
VAT included for all UK Orders. Customs and import duties to other countries in Europe and Rest Of World are the responsibility of the customer.
All products are accurately weighed allowing a 2g tolerance. Clearly see the Postage Charge for your basket before Check Out. If Free Shipping is not available – your order may be over the 2kg weight limit. Find the product weight on the “Additional Information” tab on each product.
We are unable to take orders over the phone.
The majority of UK orders arrive within 5 days, but due to Coronavirus and local lockdowns may take 14 working days. Please contact us if your order has not arrived 30 working days after dispatched date.
Please see Royal Mail Service Updates for delays outside of our control.
The majority of International orders arrive within 10 days, but due to Coronavirus and lockdowns may take longer. Please contact us if your order has not arrived 30 working days after dispatched date.
Thanks Jeni all three parcels arrived. Fabulous customer service.
Allison from Shropshire
If you have any special delivery requirements, please enter these into the comments box at checkout. We will not accept instructions to leave parcels in bins of any kind or left outdoors where they could be damaged by poor weather conditions.
Please note that during sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.
Customs and VAT
Please note that any customs/import duties for orders to Europe and Rest of World remain the responsibility of the customer.
Just to say Thank you for your prompt delivery of my order and for all the help you gave I hope to do business with you again
BO Connor from Ireland
Returns & Refunds
If you are not satisfied with your purchase, returns are accepted within 7 working days. Goods must be returned in their original packaging in a re-saleable condition. P&P costs are non-refundable and a 5% re-stocking fee will be deducted from your refund.
Sale items are non-refundable/returnable unless damaged during post. Please email (email@example.com) first.
Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.
A full refund/exchange/replacement will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.
Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly, goods found to have been used will not be replaced or credited.
Any claims for non-delivery must be made within 30 days of purchase. Any claims for shortages must be made within 2 days of delivery. NO CLAIMS WILL BE CONSIDERED AFTER THIS TIME.
Please email (firstname.lastname@example.org) for a return form before returning items.
Our address is:-
PO Box 139