We are taking steps to keep working safely, regularly washing hands before entering the stock room, and between orders. As we are a small staff (just Janet and Jeni) that work from home we are still able to dispatch your orders. Please note that orders are being dispatched every Monday and Thursday to limit contact with postal workers, and your orders may take longer to reach you. Stay home. Stay safe. Enjoy some craft time.
Post and Packing
We ship by Royal Mail. We ship by weight and have tried to keep our shipping and handling rates as fair and low as possible. All orders are posted via Royal Mail. We aim to dispatch all orders placed by 12 noon same day (Monday – Friday only).
UK ORDERS – Delivery Estimate* 2 – 5 working days
Orders under 500g & over £50 the postage charge is FREE
Orders up to 1000g the postage charge is £3.99
Orders up 1500g the postage charge is £5.99
Orders over 1500g the postage charge is £9.99
SIGNED FOR/RECORDED – Delivery Estimate* Next working day
Orders up to 1000g have the option to be dispatched Signed For.
The postage charge is £5.99
Orders under 500g and over £60 the postage charge is FREE
INTERNATIONAL STANDARD – Delivery Estimate* 5 – 10 working days
Orders up to 250g – the postage charge is £4.99
Orders up to 500g – the postage charge is £6.99
Orders up to 1000g – the postage charge is £9.99
Orders over 1000g – the postage charge is £11.99
INTERNATIONAL TRACKED – Delivery Estimate* 5 – 10 working days
Orders up to 250g – the postage charge is £9.99
Orders up to 500g – the postage charge is £10.99
Orders up to 1000g – the postage charge is £13.99
REST OF WORLD ORDERS
INTERNATIONAL STANDARD – Delivery Estimate* 10 – 15 working days
Orders up to 100g – the postage charge is £5.99
Orders up to 250g – the postage charge is £6.99
Orders up to 500g – the postage charge is £10.99
Orders up to 1000g – the postage charge is £15.99
Orders over 1000g – the postage charge is £17.99
INTERNATIONAL TRACKED – Delivery Estimate* 10 – 15 working days
Orders up to 100g – the postage charge is £9.99
Orders up to 250g – the postage charge is £10.99
Orders up to 500g – the postage charge is £14.99
Orders up to 1000g – the postage charge is £18.99
Orders over 1000g – the postage charge is £23.99
*Please note that is your order is heavier, the extra charges will be shown in your cart.
VAT is already included for all UK Orders. Customs and import duties to other countries in Europe and Rest Of World are the responsibility of the customer.
All items have been weighted accurately (allowing a 2g tolerance) and you will be able to see the shipping quote in your basket before placing your order. Product weight can be seen on the “Additional Information” tab on each product.
We are unable to take orders over the phone.
We aim to dispatch orders within 3 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed. (The Little Paper Tree’s current record from receiving an order to the order entering the postal system is 27 minutes)!
The majority of UK orders arrive next day but this cannot be guaranteed. Parcels are not deemed lost until 14 days after shipping to the UK.
Orders to European Countries can take 5 -10 days. For some countries it may take longer. Parcels are not deemed lost until 21 days after shipping to European addresses.
Orders to Rest Of World will take longer to arrive Royal Mail estimates 5 – 10 days but it may take up to 15 days. Parcels are not deemed lost until 28 days to Rest of World.
We do not “Complete” your order until the parcel has reached the post office and has started its journey to you.
Thanks Jeni all three parcels arrived. Fabulous customer service.
Allison from Shropshire
If you have any special delivery requirements, please enter these into the comments box at checkout. We will not accept instructions to leave parcels in bins of any kind, or left outdoors where they could be damaged by poor weather conditions.
Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.
Customs and VAT
Please not that any customs/import duties for orders to Europe and Rest of World remain the responsibility of the customer.
How To Make a Purchase
Making a purchase is very simple. Browse through our online shop and add to cart any items you wish to buy. Once you have finished, click on checkout or your cart, where you will be asked for a few details. You can also add comments if needed. If you are already logged in, check your postal address and check your shipping option. You can also use any Loyalty Points you have here.
Click Proceed to Paypal. You do not need a PayPal account to use PayPal You can either log in with PayPal or use PayPal Guest Checkout. Confirm the items and cost, and click on Pay. You will be taken back to The Little Paper Tree website. You will receive an email confirmation from The Little Paper Tree and from Paypal. We will get your order ready, and will send a confirmation email once your parcel has been posted.
We have introduced a new payment option – Stripe. Please note if you choose to use this payment method, orders will take longer to process as Stripe completes anti-money laundering checks.
If you have any problems, please email Janet or Jeni and we will do our best to help you.
Just to say Thank you for your prompt delivery of my order and for all the help you gave I hope to do business with you again
BO Connor from Ireland
Loyalty Points and Rewards
As a thank you, and because we appreciate our loyal customers (and want to help you craft more) we offer loyalty reward points on every order. We started this scheme in 2016 so the more you shop – the more you save! But spending alone isn’t the only way you’ll be rewarded for your support.
For each £1.00 you spend, you will earn 1 point.
- 1 point = 1p
- 50 points = 50p
- 100 points = £1.00
- 250 points = £2.50
- 500 points = £5.00
You must be logged into your customer account to start collecting your loyalty points.
- Open a customer account to earn 10 points straight away.
Each point is worth 1 penny (no monetary value).
These points can be used with your next order or saved– but not on any sale items, and only one coupon can be used per order. You can always check your balance by clicking on Points and Rewards in your Account.